FAQ

Below you’ll find some questions we get asked frequently. If you’re question isn’t listed then please shoot us message and we’ll be happy to answer it.

+-How Do I Place An Order?

To place an order you can phone or use the form on the contact page, or you can arrange an appointment for a personal consultation at our unit.

When placing an order please include the following:

Date you wish to collect the cake. We work on a structured day to day basis, and it’s important for you to decide which date you wish to collect your cake. Change of dates is not always available, so please bear this in mind.

  A brief outline of your order/design. Try to include things like any names and dates you might with to have included on the cake. If enquiring about a custom cake try to include things like invitations, favourite things, photographs, all of which might help with the design process.

Quantity – How many people your cake will need to feed, or how many cupcakes you require.

Flavour preference.

Delivery/Collection – Please let us know if you wish to collect or have your cakes delivered, delivery/parking fee’s apply. Please include a postcode for delivery and we can give you a quote.

We aim to get back to you within 24 hours, but during busy periods this isn’t always possible, so please allow up to 48 hours for a response.

+-How Much Notice Do You Need?

It is advisable to book in as far in advance as you can, we’d hate for you to be disappointed. We may be able to fulfil last minute orders, but please don’t be disappointed if we have no space on your required day.

A 3 week notice is required for wedding bookings and other large orders.

+-Payment

A 20% non refundable fee is required for all orders.

We accept payment via BACS, cash, Paypal (a 2.5% fee will be added to your order to cover Paypal fee’s) and cheque (orders will only be confirmed after the cheque has cleared)

You may also pay the outstanding balance on collection.

We also do prepayment plans for orders over £50, please contact us if you require this feature.

+-Do You Deliver?

Yes. We deliver in and around Merseyside. Other locations are available, please ask.

When placing your order please let us know if you’d like to collect or if you’d like them delivered. Delivery/parking fees apply, please provide us with a postcode for your delivery and we can get back to you with a quote. Toll and tunnels fee’s are payable by the customer.

We are not responsible for any damage to your order after it has been collected/delivered.

+-Do You Do Cater For Dietary Needs?

Due to the high turn over of cakes in our kitchen we do not make gluten or dairy free cakes.

Our cakes are not free of dairy free or gluten, nor do they contain alcohol. An allergen breakdown is available for all our recipes, please contact us if you require them.

Although some of our recipes do not contain nuts they are made in an environment where traces of nuts may be present.

+-What Size Cake Do I Need?

Use the cake guide below to estimate how much cake you will need. Too much/little cake is never a good thing. Portions below are based on a sponge cake.

Guide are approximate and are based on a 1″ x 2″ portion size.

6″ round – 12 portions

 8″ round –  24 portions

10″ round –  38 portions

12″ round –  56 portions

+-Do You Hire Cake Stands?

We have a range of cake stands to hire from simple cupcake stands to a giant 10 tier one.

The cost of hire is free, but we require a £40 cash deposit which will be refunded on return of the stand.

Stand must be returned in the same condition it was hired out in. Breakages/damages/loss of the cake stand will result in you losing your deposit.

Stands may be returned dirty in the case you are worried about damaging them.

Stand must be returned to Unit 106, Compass Industrial Estate, Liverpool, L24 1YA, where we will issue you with your refund.

Stand hire is only available when making a booking of cakes through Say It With Flours.

+-Do You Hold Cake Decorating Classes?

Although this is something we have offered in the past it is not something we are pursuing at this moment in time.

Keep up to date with news by checking out our blog.